How We Work

Every one of our customers is part of the ADDS family. Not only do we provide you with a service, we partner with you to become part of your daily operations and workflow, taking away the headache of records and data management.

As soon as you email or call us you are put through to one of our account managers. ADDS does not have a sales team, and right from the beginning you are looked after by an expert who will listen to your needs, design a proposal tailored to your specific needs, and will then manage your account personally.

You will receive:

Regular face to face contact whether you require your account manager to visit you weekly, monthly, quarterly or yearly. These face to face meetings help us ensure you are happy with our service and give us an opportunity to discuss any areas where you may need additional help or advice.

Our monthly newsletter and blog will keep you up to date with new technologies or services and any changes in legislation.

Your account manager will deal directly with invoice and audit queries so you won’t get left on hold, waiting to get through to a call centre.

At ADDS we do our very best to ensure that you get the same delivery driver on each visit. You can get to know them and this consistency ensures smooth and hassle-free collection or delivery.

Our certifications and memberships assure you that we are audited by external bodies that verify our Quality Management System and keep us up to speed with compliance and new trends in the industry.

Sign up to our newsletter for the latest record storage news and top tips